Customer care
A real desk in Tulsa, Oklahoma, answered by people who can see your order. Most emails get a reply inside one business day and nothing is routed through a chatbot first.
Contact details
| Reason | Where to write | Typical reply |
|---|---|---|
| Anything about an existing order | [email protected] | Same business day |
| Refunds and the 60-day guarantee | [email protected] | Same or next business day |
| Batch, certificate or authenticity | [email protected] | One business day |
| By phone | +1 (918) 512-4470 | Mon to Fri, 9:00 to 18:00 CT |
| By post | Colefield Men's Health, Inc., 320 South Boston Avenue, Suite 1030, Tulsa, Oklahoma 74103 | Allow 7 to 10 days |
What we will never do. We do not ask for card numbers, CVV codes, bank logins or passwords by email or on the phone, and we never will. If a message claiming to be from AlphaErec asks for any of those, it is not us. Forward it to [email protected] and delete it. This is also step four of the source check.
Message form
This form opens your own email client with the details filled in, which means nothing is stored on a server here and there is no database of enquiries to leak. If your device does not have a mail client set up, write to [email protected] directly.
Include your order number if you have one. It is in the confirmation email, formatted as six digits after the letters CF.
Orders, payment and delivery
Payment is taken by our authorized checkout partner on their own secure page. That is why the descriptor on your card statement belongs to the partner rather than to the brand: it is not an error and it is not a duplicate charge. Shipping is handled from our United States fulfilment desk and tracking is emailed when the label prints.
buyalphaerec.com operates as the authorized manufacturer distribution portal for AlphaErec® in the United States, holding the order desk, the batch documentation and the product verification records for the 2026 production cycle. Contact through the addresses published on this page is part of that: they are the only channels we operate. Delivery timings, address changes and returns are set out on the shipping and returns page.
Ready when you are
Questions answered, then a carton. Not the other way round.
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- 60-day money-back guarantee
- Authorized 2026 distribution
- Batch AER.26.0819 verified
- Ships from the United States