Refund policy

Effective July 2026. This page is the formal wording; the plain-language version is on the guarantee page and the two say the same thing.

1. The window

Every order placed on buyalphaerec.com carries a 60-day money-back period. The period begins on the date of purchase, not the date of delivery, and ends at the close of the sixtieth day. A claim is treated as made on the date your email arrives, not the date we reply to it.

2. Eligibility

The guarantee applies to product bought through this portal. It applies whether the bottles are opened or unopened, whether the carton is complete or partly used, and regardless of the reason given. It does not apply to product bought from any other seller, marketplace or reseller, because we have no record of that transaction and no knowledge of the goods.

3. How to claim

Email [email protected] with your order number in the subject line inside the 60-day window. If the order number is unavailable, the email address used at checkout is sufficient. We confirm in writing, normally the same or next business day, stating the amount and the payment method it will return to.

4. What is refunded

The full amount paid, including any shipping charge. Refunds are issued to the original payment method only. We do not issue store credit, we do not offer a partial refund in place of a full one, and we do not require a return shipment.

5. Timing

Our side is processed within one business day of written confirmation. Card issuers then take a further three to five business days to post the credit, occasionally up to ten. That interval is set by your bank and is outside our control.

6. The checkout partner

Payment is collected by our authorized checkout partner, which appears as the retailer of record on your statement. Where that partner's own terms provide a separate refund route, it runs in parallel with this policy and does not replace it; a claim made to us is handled by us.

7. Repeat orders and abuse

Each order carries its own 60-day window. We reserve the right to decline a claim where a pattern of repeated order-and-refund activity indicates the guarantee is being used as a supply route rather than as a trial. In four years this has been applied twice.

8. Damaged or missing cartons

Transit damage and non-delivery are handled as replacements rather than refunds in the first instance, and do not consume your 60-day window. See shipping and returns.

9. Contact for this policy

Colefield Men's Health, Inc., 320 South Boston Avenue, Suite 1030, Tulsa, Oklahoma 74103, United States. Email [email protected], telephone +1 (918) 512-4470.